FAQ & General Questions
Placing an order:
- When placing an order, it is important that all credit card information entered is an exact match (name on the card, billing address & CVV code)
- If the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout. Failure to do so may result in a declined payment and pending charges on your account. All pending charges will be released back into your account within a few business days depending on your bank.
- Please be sure to review your order before submitting your payment as there is limited time to make changes to orders before they are processed and shipped.
- Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear)
- No store credits will be provided on sale & final sale items.
- Defective items must be reported within 2 days upon receiving
- Returns/Exchanges are processed within 3 to 5 business days from the date the package is received by us.
- Please read our RETURN POLICY for additional information.
- To ensure that your package is properly delivered, please make sure your address is complete and entered correctly with any and all information pertaining to your address (apartment & suite numbers/dorm halls & room numbers). If there are issues with verifying your address, someone from our team will contact you to try and resolve these issues. If after 48 hours of contacting you, you do not respond, your order will be canceled.
- If you realize that you entered your shipping address incorrectly, please contact us immediately or as soon as possible. If the order was placed over the weekend, please send us an email with any corrections.
- Shipping fees are non-refundable. If you refuse any shipments or the package is undeliverable due to an incorrect address, you will be held responsible for the original shipping charges, plus the cost of return postage to us.
- Any orders with express shipping placed after 2:00 PM Eastern Time, will not ship until the following business day. No weekend shipments available unless a special request has been previously arranged with us.
- Orders are processed within 1 business day from the date the order was placed.
- Q: How can I track my order? A: Once your order has shipped, you will receive a shipping confirmation email with a tracking number for your package. An estimated delivery date will, also, be provided when you track your order. Be advised that tracking information may take up to 24 hours to be updated.
- Q: Why is my order being declined? A: When placing an order it is important that all credit card information entered is an exact match (name on the card, billing address, CVV code) Also, if the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout.
- Q: Why are there multiple charges to my account? A: Any failed or declined payments will result in pending charges to your account. These charges will be released back into your account within a few business days depending on your bank.
- Q: Why does my order status say “unfulfilled”? A: If your order is unfulfilled, it is still being processed. Once processed and shipped, you will receive a shipping confirmation email with a tracking number for your order.
- Q: How does store credit work? A: Store credit is issued in the form of a gift e-card via email which will contain a code. That code can, then, be entered in the “gift card or discount code” section during checkout.
- Q: What size would be best for me? A: If you are having trouble deciding which size would work best for you, you may refer to our size guide located at the bottom left of our webpage. Please remember that this chart is only a general guide. All sizing will differ based on fabric, brand, and cut. We want you to love your items! so feel free to reach out to us if you are unsure on what size would fit best and would like some guidance.
- Q: I think my package is lost. What do I do? A: If you have not received your order and believe it is lost, please contact USPS as soon as possible at 1-800-275-8777 and provide them with your tracking number for better assistance in locating your package. If there is anything we can do to facilitate this process, please feel free to contact us: firstname.lastname@example.org
- Q: I accidentally ordered the wrong size. What can I do? A: If there are any errors regarding your order, please contact us immediately as there is limited time to make changes before the order is processed and shipped.